This policy explains refunds, cancellations, consumer withdrawal rights, service credits, and payment disputes for digital services provided by Improvy OÜ, including Fullyst, Saylify, InoVPN, and improvy.io (the "Services"). It works together with our Terms of Service.

Nothing in this policy limits mandatory rights you have under applicable consumer law.

EU/EEA consumer withdrawal rights

If you are an EU/EEA consumer buying online, you may have a 14-day right to withdraw from a distance contract without giving a reason.

For digital content or digital services supplied before the end of the 14-day period, this right may be lost or reduced if you expressly ask us to start performance immediately and acknowledge that withdrawal rights may be affected. If only part of a service has been provided before withdrawal, any refund may be reduced proportionally where the law allows.

If a purchase is handled by an app store, payment processor, or marketplace, that provider may administer the withdrawal or refund process under its own consumer-flow rules.

Subscriptions and cancellation

• You may cancel a subscription at any time through the relevant product settings, purchase channel, app store, or by contacting us when no self-service option is available.
• Cancellation stops future renewals. Your paid access normally remains active until the end of the current billing period.
• We generally do not refund a billing period only because you cancelled after renewal, unless mandatory law, the purchase channel, or a separate written promise requires it.
• If you cannot find the cancellation path, email [email protected] before the renewal date and include the account and purchase details we need to identify the subscription.

When we may offer refunds or credits

Outside mandatory legal rights, refunds and credits are reviewed case by case. We may offer a full or partial refund, account credit, or service extension when:

• You made an accidental duplicate purchase and contacted us promptly.
• A paid Service was materially unavailable or failed in a way that prevented normal use for a meaningful part of the billing period.
• You were charged after a cancellation request that we received with enough information and time to process before renewal.
• A billing, plan, or technical error on our side caused an incorrect charge.
• Consumer law, platform rules, or a written agreement requires a refund.

We usually do not issue refunds for used or consumed digital services, dissatisfaction with AI-generated or automated outputs after substantial use, failure to cancel before renewal, account suspension for Terms violations, fraudulent activity, abuse of this policy, or issues caused by third-party platforms outside our control.

Service incidents

If a paid Service has a significant outage or data-processing incident that materially prevents normal use, contact us with the affected Service, account, dates, and impact. We will review logs and product status information and may offer a proportional credit, extension, or refund where appropriate. Unless a separate service-level agreement applies, this policy does not create a fixed uptime guarantee.

How to request a refund

Email [email protected] with:

• The Service and account involved.
• The email address, Telegram username, app-store account reference, invoice, receipt, or transaction ID that helps us find the payment.
• The reason for your request and any relevant dates or evidence.
• Whether you want a refund, account credit, service extension, or help cancelling future renewals.

We aim to respond within seven business days. Some refunds can take additional time to appear on your payment method depending on the bank, payment provider, app store, or marketplace.

Chargebacks and payment disputes

Please contact us first so we can investigate and resolve the issue directly. If you start a chargeback or payment dispute, we may provide the payment provider with account, usage, cancellation, communication, and transaction information needed to respond. We may suspend access while a payment dispute is unresolved where the law and platform rules allow.

Third-party purchase channels

If you bought a Service through an app store, marketplace, payment processor, Telegram-related payment flow, or another third-party channel, refunds may need to be requested through that channel. We will help where we can, but we may not be able to override the channel's rules or refund timing.

Governing law and disputes

This policy is governed by the laws of Estonia, except where mandatory consumer protection rules in your country of residence require otherwise. Courts in Estonia have jurisdiction unless mandatory law gives you the right to bring a claim elsewhere.

Contact

Questions about refunds, cancellations, or disputes?

Improvy OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145, Estonia
Email: [email protected]